Beyond Dental, a two-doctor practice, faced significant operational challenges when one of their dentists announced a four-month maternity leave. Concurrently, the practice had just parted ways with their insurance coordinator, leaving a critical gap in their front office team. Beyond Dental was challenged being down to a staff of three at the front desk to manage a monthly insurance collection of about $60,000. Additionally, most of these payments were collected with paper check payments. The practice urgently needed support to manage insurance claims and payments during this transitional period.
In response to these challenges, Beyond Dental partnered with DentalXChange to launch Dental Billing Services in June 2022. The team immediately began working with the office manager to overhaul the insurance claims and payment processes. Initially focusing on converting most payments from paper checks to Electronic Funds Transfer (EFT), the team implemented a system that significantly accelerated the payment turnaround time by 30 days. By October 2023, Beyond Dental also integrated benefit verification with Direct Data Entry (DDE), ensuring all benefits were verified efficiently prior to patient appointments.
The strategic changes introduced by DentalXChange transformed Beyond Dental’s operational efficiency. The shift to over 90% EFT payments minimized the delays associated with paper check processing, enhancing the practice’s cash flow. The addition of benefit verification and comprehensive engagement in the full suite of Dental Billing Services offered by DentalXChange, ensured that every aspect of the patient billing process was streamlined, from patient benefit verification to the final billing. This holistic approach not only maintained the practice’s stability during the dentist's maternity leave, but also positioned Beyond Dental for sustained operational success.
