Family Dental Health initially partnered with DentalXChange in the summer of 2022 through an acquisition but were looking for integration with their new software. They were in the process of changing their practice management system and needed to get that implemented. Family Dental Health wanted exceptional service with account management to support their many locations. Their head office is in Greenville, South Carolina with 30 locations throughout the area and collectively process an average of 9,300+ claims per month.
Initially Family Dental Health partnered with DentalXChange to launch Claims and Eligibility solutions and quickly added ERAs and Attachments. DentalXChange, the dental payments platform streamlines claims processing, speeds up payments and connects where it counts. Our Claims solution eliminates tasks and cuts administrative costs to improve patient turnaround time. Claims and Attachments work best together allowing clients to submit their claims right the first time including any and all attachments required. Even better?
Our solutions work better together. Family Dental Health also utilizes DentalXChange’s Eligibility and ERAs (Electronic Remittance Advice) to continue claims processing for all their locations. They can easily check patients’ coverage with connectivity to all dental payers and save time with ERAs by automating that process. Their dedicated account manager provides exceptional support increasing staff and patient satisfaction leading to continued growth.
Partnering with DentalXChange, Family Dental Health has seen many improvements with claims processing. They have a reliable dedicated account manager that understands their business and scope with their many locations. They first rolled out the new solutions to 15 of their locations and rolled out to the other. They said that they never knew they needed the solutions DentalXChange provides until they worked with us. Family Dental Health is very pleased with the service of both their account manager and DentalXChange solutions.
