Monica DeWitt, Office Manager of Saguaro DentalManagement Services was searching for a responsive partner to support patient payment management that included dedicated support. They needed a vendor that understood their unique business needs and could support them with processing patient refunds and token management.Monica was seeking a merchant services partner with reliable terminal support who could ease accepting patient payments, enabling them to focus on patient care. Located in Arizona, Saguaro DentalManagement Services supports four dental provider locations delivering solutions for efficient, effective practice management.
PayConnectTM, one of the products in the DentalXChange payment platform, makes payment collection easy and affordable. Saguro chosePayConnect so they could offer more flexible payment options, create efficiencies with their merchant account, and process refunds within their practice management software. The goal was to free their team from phone calls about patient billing so they could focus more on patient care.
Monica received world-class support from DentalXChange's Account Manager, Ryan. "The support received from Ryan is unbelievable with personal call follow-up and he jumps right in and knows his stuff. "He is the very best and you deserve the very best," stated Monica. PayConnect's support was superior in transferring Saguro's practice management software to seamless patient refunds.This also led to Saguaro receiving an influx of calls, which showcases how the ease of PayConnect affords more time to focus on patient care. "This is the best support we have had in 20 years, and I refer colleagues to DentalXChange when they experience challenges with payment processing," Monica shared. The dedicated support and quick resolution from their DentalXChange Account Manager is the relationship Saguro relies on to improve their practices collecting patient payments.
